Mcw guide Privacy Policy — Your Data is Safe With Us

Mcw guide (hereinafter referred to as "we", "us", or "the platform") takes your privacy seriously. This Privacy Policy explains how mcw guide collects, uses, stores, and protects your personal information.

By creating an account or using any service on mcw guide, you are deemed to have accepted this Privacy Policy. If you do not agree with any part of this policy, we ask that you refrain from using mcw guide's services.

We follow international data protection standards and have adopted the principles of GDPR (General Data Protection Regulation) as the foundation of our data management practices. mcw guide is fully committed to protecting the personal data of users in Bangladesh.

MCW Guide collects two types of information — what you provide directly (voluntary information) and data collected automatically while you use the platform.

a) Information you provide directly:

• Full Name (as per National ID)
• Date of birth and age verification information
• Mobile Number & Email Address
• Current and permanent address
• Payment method details (bKash, Nagad, Rocket numbers, etc.)
• Proof of identity (NID, passport, etc.)

b) Automatically collected information:

• IP address & device type
• Browser Information & Operating System
• Log of gaming activity on the platform
• Transaction history & duration
• Login time, session data, and usage patterns
• Information obtained from cookies and tracking technologies

Mcw guide uses your personal information only for the specific purposes outlined below. Your data will never be used beyond these stated purposes.

Mcw guide never sells your information to advertisers or third parties. You can opt out of promotional communications at any time by support@mcwguide.betto send us an email.

Mcw guide stores your data on secure servers. All data is protected with 256-bit AES encryption and is accessible only to authorized personnel on a need-to-know basis.

How long information is retained:

• Active account data: Retained for as long as your account remains active
• Transaction Records: Minimum 5 years as required by law
• KYC documents: Minimum 3 years after account closure
• Gaming logs: Up to 1 year
• Support conversations: Up to 2 years
• Inactive accounts: Data is archived after 12 months of inactivity

After the applicable retention period, data is permanently deleted or anonymized so it can no longer be linked to any individual.

Mcw guide respects your privacy and only shares data with third parties in limited, specific circumstances. We never sell your information for commercial purposes.

When information is shared:

• Payment providers: Necessary information is shared with payment gateways such as bKash, Nagad, and Rocket to process transactions
• KYC verification services: Approved third-party services may be used for identity verification
• Law Enforcement: Information may be shared with authorities when required by a court order or legal obligation
• Audit & compliance: Relevant information may be provided to licensing authorities during audits
• Business transfers: In the event of a company merger or acquisition, data may be transferred, but users will be notified in advance

All third parties are contractually required to uphold the same privacy standards as mcw guide. Our agreements explicitly include data protection obligations.

MCW Guide uses cookies and similar technologies to enhance your browsing experience and ensure the platform functions properly.

Cookie types:

• Essential cookies: Essential for maintaining login sessions and ensuring security. These cannot be disabled.
• Performance Cookies: To understand which parts of the site are most visited. User identity remains anonymous.
• Functionality cookies: Used to remember your language preferences and settings.
• Analytics Cookies: To analyze site usage and improve the quality of our services.

You can disable non-essential cookies through your browser settings. However, doing so may affect how some features of mcw guide function.

As a mcw guide user, you have several important rights over your own data. We respect these rights and are committed to helping you exercise them.

• Right to know: You can find out exactly what information MCW Guide holds about you and how it is being used
• Right of access: You may request a copy of the data we hold about you
• Right to Rectification: You may request corrections to any inaccurate or incomplete information
• Right to erasure: You may request the deletion of your data under certain circumstances
• Right to Restrict Processing: You may request that the processing of your data be restricted in certain circumstances
• Right to object: You may object to certain processing activities, including marketing communications
• Data portability: You may request a copy of your data in a standard, portable format

To exercise these rights, support@mcwguide.betto email us. We will respond within 30 business days. In some cases, legal obligations may prevent us from fulfilling certain requests — you will be informed of the reason if so.

Mcw guide strictly does not serve anyone under the age of 18. Our platform is designed exclusively for adults.

• Age verification is mandatory at the time of registration
• Any account identified as belonging to a minor will be closed immediately
• Any data inadvertently collected from a minor will be deleted immediately
• Parents can report any suspicious activity directly to our support team

MCW Guide uses industry-leading security technologies and practices to protect your information. Our multi-layered security framework ensures your data remains protected at all times.

• Encryption: TLS 1.3 is used for all data transmission and AES-256 encryption for storage
• Two-Factor Authentication (2FA): OTP verification as an additional security layer when accessing your account
• Firewall & DDoS protection: Advanced firewall systems to protect servers against cyber attacks
• Regular security audits: Regular penetration testing conducted by third-party security experts
• Access Control: Only authorized personnel may access specific data on a need-to-know basis
• Incident response: In the event of a data breach, affected users will be notified within 72 hours

You also play a role in keeping your account secure — use a strong password, never share your login credentials, and always log out after using an unfamiliar device.

MCW Guide may update this Privacy Policy from time to time. Changes may be made due to legal requirements, new services, or security improvements.

• You will be notified in advance via email or SMS of any significant changes
• The effective date of any updated policy will be noted at the top of the page
• Continuing to use mcw guide after any changes takes effect will be considered acceptance of the updated policy
• If you do not agree to a policy change, you may request to close your account

For any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact the mcw guide data protection team.

• Email: support@mcwguide.bet
• Live Chat: Live chat support is available directly on the mcw guide platform
• Response time: Responses are typically sent within 2–3 business days
• Data Protection Officer: dpo@mcwguide.bet